Knoa Privacy Policy

1.1 Policy Scope: This document applies across all interactions with the platform, including browser-based directories, physical account dashboards, job creation mechanisms, and system integrations. It defines our processing boundaries for both Homeowners searching for service professionals and the independent Trades listing their commercial operations.

1.2 The Principle of Non-Interception: We firmly reject data monetization through masked contact info or secret telemetry logs. Unlike legacy platforms that keep communication channels secret to charge transactional placement fees, Knoa allows users to communicate openly. Personal contact data—such as phone digits and direct web links—is served unmasked at the point of consumer selection, meaning we do not capture, log, or track your direct offline conversations.

2.1 Homeowner Data Elements: When establishing a consumer account or structuring a project, we collect basic identifiers and operational metadata, including:

• Identity indicators: Full name, digital mail endpoints, and contact phone numbers.
• Locational arrays: Specific physical job addresses, structural project boundaries, and property metadata required for localized search matching.
• Historical asset archives: Detailed job descriptions, project imagery uploads, building notes, tender lists, and communication context logged within the permanent account vault.

2.2 Service Professional (Trade) Data Elements: To ensure baseline directory authenticity and support consumer check workflows, we compile explicit commercial metrics, including:

• Corporate credentials: Legal operating entity name, active Australian Business Number (ABN), and regulatory contractor license references.
• Insurance affirmations: Voluntary declarations regarding active public liability limits, insurance status flags, and general coverage declarations.
• Public footprint links: Aggregated profile anchors pointing toward external social and review sites, including Google, Facebook, Instagram, Hipages, TrueLocal, and custom digital domains.
• Operational preferences: Dedicated business specializations (Residential, Commercial, Industrial, NDIS, Strata), structural service parameters, and 24/7 emergency work status flags.

2.3 Automated Analytical Metrics: When accessing our online database, our systems track general usage metadata. This includes device finger-prints, internet protocol (IP) routes, search filter habits, selected category dropdown choices, and regional sorting interactions. This processing measures system health and confirms that organic, consumer-led search remains unaffected by promotional priority spending.

3.1 Delivering Unbiased Discovery Options: Your localized details and system selections are used to structure our search directory. Knoa processes geographic records and trade filters (like NDIS credentials or 24/7 availability) exclusively to align search results with consumer needs—never to prioritize profiles based on hidden pay-to-win fees.

3.2 Powering the Integrated Asset Vault: Project details, imagery, and structural trade updates are stored in a continuous property log inside the Homeowner’s account dashboard. This persistent database architecture allows homeowners to preserve documentation, monitor capital modifications, and share past project profiles with entirely separate, incoming contractors to ensure job continuity.

3.3 Manual Integrity Auditing: Review data, rating metrics, and business registrations undergo direct human assessment by our Australian admin operations group. We cross-examine submitted data footprints and communicate directly with users to prevent fraudulent automated feedback loops, confirm valid transactions, and block deceptive operations.

4.1 User-Directed Project Tendering: Knoa does not blast project details across an open directory. Homeowner data remains private until the consumer chooses to share it. When you specify particular trade profiles to quote on a project, your details are shared only with those selected operators.

4.2 Open Toolchain Integration: We respect the field service systems that trades use to run their businesses. If a service professional uses third-party management tools like ServiceM8, Tradify, or Jobber, Knoa handles incoming data transfers using open parsing protocols. Data transmitted from these systems is stored securely in the homeowner’s account log, following the privacy preferences set by both users.

4.3 Statutory and Regulatory Disclosures: We may share data records with government bodies, consumer protection commissions, or legal authorities if required by law. This includes validating corporate statuses or cooperating with investigations into unlicensed contracting or deceptive behavior under Australian Consumer Law.

5.1 Storage Architecture and Security Controls: Personal profiles and home history vault data are kept on secured cloud instances equipped with modern transport encryption standards (SSL/TLS) and segmented access controls. However, no data transmission method can be guaranteed as 100% secure; users upload information and manage shared project history logs at their own risk.

5.2 Perpetual Storage Policies: To ensure the long-term utility of the homeowner’s consumer CRM archive, historical home improvements, structural images, and job notes remain inside the user’s dashboard asset locker until they request deletion. Premium subscription changes or tier drops will not delete historical data or alter the accessibility of these permanent account archives.

5.3 Your Rights Under Australian Law: Users maintain uncompromised rights to access, update, correct, or request the permanent deletion of their personal information held within our systems. Account corrections can be managed through the live dashboard interface, while requests for complete profile deletion can be submitted directly to our support team for prompt manual processing.

6.1 Browser Data Management: Knoa utilizes cookies, pixel identifiers, and browser storage components to remember search configurations, retain account access sessions, and evaluate performance anomalies. You can disable tracking tools via your individual browser settings; however, doing so may restrict access to advanced filter configurations or dynamic mapping tools.

6.2 Third-Party Analytics Tools: Premium profiles can connect direct analytic streams (including Google Analytics dashboards) to track and measure profile engagement. These metrics are processed independently by the premium user under their own privacy protocols, meaning Knoa does not control, view, or store these isolated traffic statistics.