Knoa Directory & Platform Terms

1.1 Consumer Sovereignty: Homeowners retain uncompromised execution rights. The Knoa interface allows customers to manually browse, curate, evaluate, and explicitly select which service professionals receive invitation-to-tender documentation. Knoa never broadcasts unapproved customer data or routes dynamic automated phone logs to secondary operators.

1.2 Workflow Agnosticism: Knoa functions alongside, and actively integrates with, existing external workflow architectures. Registered trades are under no obligation to utilize Knoa software for operational management. Service professionals can maintain third-party operational packages (including but not limited to ServiceM8, Jobber, and diverse cloud accounting platforms), manually transmitting performance details into the homeowner’s Knoa digital property vault.

2.1 The “Verify” Architecture Standard: Knoa does not mark, label, or endorse any user profile as “Verified”. Instead, the service acts as a conduit, maintaining direct, clickable data links to official state and federal government databases (such as the Australian Business Register and state licensing authorities). It remains the explicit obligation of the homeowner to perform real-time checking steps via the provided external endpoints.

2.2 Status of Insurance Disclosures: Any profile indicators referring to insurance status are designated explicitly as “Declared Insured”. Knoa does not evaluate, maintain, or legally warrant the coverage state, underwriting limits, or validity windows of a service professional’s public liability architecture. The designation signals a voluntary business affirmation; the duty to demand proof of active currency remains with the consumer.

2.3 Onboarding Checks: Profiles submitted to the network undergo a manual administrative screening sequence prior to activation. This review checks structural data inputs, validates the presence of an active ABN record, and audits hyperlinked references for security baseline compliance. This operational workflow is an internal data maintenance measure and does not constitute a systemic endorsement or guarantee of commercial reliability.

3.1 Consumer-Led Sorting: Standard dynamic listings are populated and arranged purely through organic consumer inputs. The order of search returns is dictated exclusively by geographic proximity (location arrays), chosen user filters (such as NDIS capabilities, Strata approvals, or 24/7 emergency capacities), and specialized niche industry alignments chosen by the homeowner.

4.1 Cross-Platform Image Rights: By uploading system content, listing graphics, work logs, or descriptive files, the service professional confirms they own or possess explicit licenses for all uploaded components. They grant Knoa a non-exclusive, royalty-free, perpetual license to host, parse, index, and surface these assets within the public directory and connected search ecosystems.

4.2 Collaborative Job Portability: Once a project profile is generated, it forms a permanent historical record within the homeowner’s personal dashboard. Homeowners maintain an absolute right to share this project record—inclusive of chronological logs, procedural structural notes, and uploaded job imagery—with subsequent service professionals (e.g., exposing previous structural detailing to an arriving electrical team) to ensure continuity of property context.

5.1 Premium Feature Limitations: Payments made toward the Knoa Premium Tier do not affect organic search priority, review scores, or compliance indicators. Subscription revenue unlocks specific design and layout tools, which are limited to:

• The activation and display of featured card imagery directly within organic results grids.
• Inclusion in contextual “Alternative Tenders / Additional Estimates” comparison sections placed on general profiles.
• Access to extended analytics indicators and 24/7 real-time information edit toggles.

5.2 Freedom from Transactional Penalties: Knoa does not penalize or charge service professionals for communication events, user quote selections, direct phone number views, or independent financial tracking workflows. All core consumer-facing connectivity functions out-of-the-box independently of active promotional subscriptions.